Positive conflict resolution

As leaders, we face conflicts among members of our group; between members of our group and members of other groups; or between us and others. It is relatively easier to resolve conflicts where we are not a party - because we can provide the objective view of an outsider in those conflicts. When we are involved, we need to step back, and separate us from the conflict to see it objectively. We must list out the facts and write out the solutions for each. Solutions must focus heavily on what we can do vs. what others can do. Present these solutions to the parties involved and get consensus on the direction. A lot of times, we will be able to influence others to volunteer their actions by focusing on ours. For this, it is very important to focus on what to do and never express emotions.