Have the difficult conversations

Most of us consider it best to avoid difficult conversations by ignoring them. Most often, such a response is treated very similar to having had that conversation and aggravated the other party. In my experience, it is best to have these difficult conversations with as much of a positive tone as possible. First, we must put on our positive hat and see what we can do to help the situation. Then, we treat the other party as a reasonable individual and put ourself in their shoes. Then determine what/how they would like to hear what we have to say, and have the conversation. If we do all this, we would have done our best. If the other person still is not happy, immediately, they will realize later, that we did very well under the circumstance. This is a great way to improve communication skills in general. It takes that difficult task to a very good closure that you do not have to worry about closing. I have had positive feedback from my team whenever I have done this. Such positive feedback goes a long way in building loyalty and trust. This in turn improves productivity.